Frequently Asked Questions
Everything you need to know about shopping with Jugnu Lahore
What are your delivery timelines within Pakistan?
Orders within Lahore are typically delivered within 2-3 business days. For other cities across Pakistan, please allow 4-7 business days for your package to arrive.
What is your return and exchange policy?
We offer a 7-day exchange policy for unused items with original tags. If you receive a damaged or incorrect product, please contact our support team immediately for a replacement.
Which payment methods do you accept?
We accept Cash on Delivery (COD), Bank Transfers, and secure online payments via Credit/Debit cards (Visa and Mastercard).
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our courier partner's website to monitor your shipment.
Are the colors of the products exactly as shown in the pictures?
We strive to display our products as accurately as possible. However, due to professional lighting and different screen resolutions, slight color variations may occur.
Do you offer international shipping?
Currently, Jugnu Lahore primarily ships within Pakistan. For international inquiries, please contact our customer service team via WhatsApp to discuss custom shipping arrangements.